Privacy Policy
Last updated: February 1, 2024
This Privacy Policy describes how Gelmud collects, uses, and protects your personal information when you use our educational platform and services.
Information We Collect
Information You Provide
We collect information that you provide directly to us, including:
- Account registration details such as name, email address, and password
- Profile information including educational background and learning preferences
- Payment information for course enrollment and subscription services
- Communications you send to us through contact forms or support requests
- Content you create or upload during learning sessions
Automatically Collected Information
When you access our platform, we automatically collect certain information:
- Device information including IP address, browser type, and operating system
- Usage data such as pages visited, time spent on platform, and interaction patterns
- Learning progress and performance metrics
- Session recordings and attendance records for live classes
- Cookies and similar tracking technologies
How We Use Your Information
We use the collected information for the following purposes:
- Providing and maintaining our educational services
- Processing enrollments and managing your account
- Personalizing your learning experience and recommendations
- Facilitating communication between learners and instructors
- Processing payments and preventing fraudulent transactions
- Sending administrative notifications and course updates
- Improving platform functionality and user experience
- Analyzing usage patterns to enhance our services
- Complying with legal obligations and enforcing our terms
Information Sharing and Disclosure
We may share your information in the following circumstances:
With Instructors
Your profile information and learning progress may be shared with instructors of courses you enroll in to facilitate effective instruction and personalized feedback.
With Service Providers
We share information with third-party vendors who perform services on our behalf, including:
- Payment processors for transaction handling
- Cloud hosting providers for data storage
- Email service providers for communications
- Analytics providers for platform improvement
- Customer support tools for assistance delivery
For Legal Reasons
We may disclose information when required by law or in response to valid legal processes, or to protect the rights, property, and safety of our users and the public.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication requirements
- Employee training on data protection practices
- Incident response procedures
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights and Choices
You have the following rights regarding your personal information:
Access and Portability
You may request access to your personal information and receive a copy in a structured, commonly used format.
Correction
You can update or correct your account information at any time through your profile settings.
Deletion
You may request deletion of your account and associated personal information, subject to certain legal retention requirements.
Objection and Restriction
You may object to certain processing activities or request restriction of how we use your information.
Marketing Communications
You can opt out of promotional emails by following the unsubscribe instructions in those messages or adjusting your notification preferences.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our platform. These technologies help us:
- Remember your preferences and settings
- Authenticate your account and maintain sessions
- Analyze platform usage and performance
- Deliver personalized content and recommendations
You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When determining retention periods, we consider:
- The nature and sensitivity of the information
- Legal and regulatory requirements
- Operational needs and legitimate business interests
- Your relationship with our platform
Children's Privacy
Our platform is not intended for users under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information promptly.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our platform and updating the effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Gelmud
Victory Ave, 139
Chernihiv, Chernihiv Oblast
Ukraine, 14000
Email: help@gelmud.com
Phone: +380667226622